Delivery

Q: How are posters delivered?
A: All posters are sent via Royal Mail Second Class post.

Q: When do you send out orders?
A: Orders are dispatched every Tuesday and Friday.

Q: What’s the cut-off time for my order to be included in the next dispatch?
A: Orders placed by 12pm the day before posting (Monday or Thursday) will go out in the next dispatch.

Q: Can you send my order sooner?
A: We’ll always try our best if requested, but this cannot be guaranteed.

Q: Can I track my order?
A: Tracking is available at an additional cost. Please select this option at checkout if you’d like a tracked service.

Q: Do you ship internationally?
A: Currently, we only ship within the UK.

⸻

Returns & Refunds

Q: Can I return a personalised poster?
A: Unfortunately, we cannot accept returns on personalised items as these are made just for you.

Q: Can I return a non-personalised poster?
A: Yes, non-personalised posters can be returned, but return postage costs are the responsibility of the buyer.

⸻

Product Information

Q: Do posters come framed?
A: No, all posters are sold unframed. We will be looking to add this in the future.

⸻

Damages & Issues

Q: What should I do if my poster arrives damaged?
A: Please email us (with photos if possible). We’ll do everything we can to resolve the issue quickly.